Maintaining brand style & cohesive with current live access support site.
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In the website design, our team focused on addressing the following issues:
Copy: Develop copy that wasn't heavy and prioritized resources for literacy for customers.
Visuals / Imagery: Customers imagery didn't reflective of BMS diverse audience. Creative team created a compelling narrative by developing iconography and utiilzing organizations logo's for brand relevance & support.
Style Guide: Developed a brand style guide to reduce disorganization and consistent user flow across the website. This includes clear CTA buttons, typography, color palette, etc.
Utility Pages: Developing 404 pages for site updates, errors, and maintenance for better communication for access support customers.
Website flow/organization: Responsive site that includes Desktop & Mobile layout up to 1440 screen size.